Returns

• Items must be new, unused, and in original condition, with all original tags, labels and packaging intact.
• Request for return must be made within 7 days of delivery and the item must be returned within 14 days from delivery.
• We do not accept returns on perishable goods, PPE items, personalised products, or special-order items.
• Proof of purchase is provided.

Please note a restocking/administrative fee may apply for change of mind returns.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.

In these cases, we will offer one of the following, in line with Australian Consumer Law:

• A repair.
• A replacement.
• A refund.

Compatibility and Suitability

Office Choice Wangaratta takes no responsibility for products that are incompatible with your device system or software (including ink and toner). It is the customers responsibility to ensure suitability and compatibility before the purchasing of these products.

If the product is in original packaging as new, we may accept a return alongside a restocking fee.

Special Order & Non-Stock Items

Office Choice Wangaratta does not accept returns on special order/non-stock items, these are products that:

• Are not regularly held in stock by Office Choice Wangaratta.
• Are ordered specifically at the customers request.
• Are sourced from a supplier or manufacturer that are non-returnable.
• Are custom-ordered, configured, or allocated specifically for that customer.

Please note we may also take a deposit of 50% on these special order items.

This may include (but is not limited to):

• Bulk or large-quantity orders.
• Furniture and fit-out items.
• Printers or hardware ordered upon request.
• Special-run stationary or business products.
• Products sourced from external suppliers specifically for a customer.

Refund Processing

• Approved refunds will be issued to the original payment method used at checkout.
• Business customers will receive a credit on their account.
• Please allow up to 14 days for the refund to appear on your statement.
• Any applicable restocking fees will be deducted prior to processing the refund.

If you have any questions or wish to request a return, please contact us via email.

sales@wos.net.au

Return Policy for Portwest Apparel and Protective Workwear

• A 20% restocking fee applies to approved returns and will be deducted from the refund amount.
• Return shipping to the supplier in Altona, VIC is arranged at the customer’s cost.
• To be eligible for a return, items must be unused, unworn and returned in their original packaging.
• Custom or embroidered items are not eligible for return, unless required under Australian Consumer Law.